Re-discover your customers to accelerate your digital transformation
Get on-demand feedback, empathize with your customers and build amazing experiences
Re-discover your customers to sharpen your digital transformation investments and customer experience strategiesRegister
The global pandemic has forced companies to respond to unprecedented shifts in customer behaviors. In order to meet the new customer expectations and habits, accelerated digital investment strategies have proved beneficial. But many CX professionals are finding themselves asking: how can we ensure our digital transformation tactics are optimized when customer demands are a continually moving target?
This webinar will provide strategies and tactics to help attendees re-discover their customers so they can shape digital transformation investments and strategies.
Attend this session to discover:
● Customer's changing needs by focusing on their human needs and motivations
● Best practices in digital customer experience for navigating through the pandemic
● How to refocus your efforts on the customer experience and build rewarding consumer relationships through periods of social crisis
CX Network Speaker