How NPS fits into a modern experience management strategy
Mastering NPS with Bruce Temkin
Tune in as CX expert Bruce Temkin breaks down the levels of NPS maturity and shares how to drive business impact with an actionable NPS strategyRegister
Live at 8AM Pacific Daylight Time
Net Promoter Score (NPS) is often viewed as the gold standard metric for customer experience (CX). While many organizations use NPS, it’s not a quick fix, nor is it the ultimate question. The success of any experience management (XM) metric is tied to the decisions that it enables and the interactions that it improves.
Tune into our live Q&A with Bruce Temkin, Head of XM Institute, where he’ll break down the levels of NPS maturity and share how you can drive business impact by making your NPS program more actionable.
Join us live to learn about:
1. The limitations of NPS and common blind spots that can threaten business performance
2. Where your organization is along the four typical stages of NPS programs
3. How to leverage the XM Operating Framework to deploy NPS alongside other metrics and drive more action
4. Recommendations for evolving your NPS program towards Modern XM