How to drive business impact with an actionable NPS strategy
Mastering NPS with Bruce Temkin
This webinar will assess how you can drive business impact by making your NPS program more actionable. Join us on 22nd July 2021 at 11.00am AEST.Register
Net Promoter Score (NPS) is often viewed as the gold standard metric for customer experience (CX). While many organisations use NPS, it is not a quick fix, nor is it the ultimate question. The success of any experience management (XM) metric is tied to the decisions that it enables and the interactions that it improves.
Tune into our live Q&A with Bruce Temkin, Head of XM Institute, where he will break down the levels of NPS maturity and share how you can drive business impact by making your NPS program more actionable.
Attend this webinar to:
- Learn how to break down the levels of NPS maturity
- Assess how to drive business impact by making your NPS program more actionable
- How to leverage the XM Operating Framework to deploy NPS alongside other metrics