Innovative ways to add value and win long-term customer retention
In this webinar, the Director of Customer Futures at insurer IAG tackles the biggest loyalty challenge: how do you retain customers in a competitive landscape?
In this webinar, the Director of Customer Futures at insurer IAG tackles the biggest loyalty challenge: how do you retain customers in a competitive landscape?
In a time where it’s easier than ever to compare products and services – and switch between brands – it’s become harder to satisfy and retain customers.
Especially when you may not engage with them frequently it can be tricky to stay front of mind in a positive way. To ensure customer satisfaction and long-term loyalty you need to stand out and add real value.
Join this free webinar with Susanne Stevenson, the Director of Customer Futures at insurer IAG, to discover:
- Powerful ways to take customer feedback on board to evolve your loyalty strategy and achieve long-term retention
- How to improve customer satisfaction and add life-time value
- The importance of the employee culture and capturing the voice of the employee
- Innovative initiatives that have taken the strategy of New Zeeland’s largest insurer to the next level
>> Watch the webinar on demand now!
This webinar is part of our CX Network LIVE: Customer Feedback & Satisfaction virtual event and you can find a full list of event sessions to watch on-demand here.
