How to tackle the biggest mistake in customer churn management
How can AI help telecoms operators reduce churn?
This session evaluates how to tackle the biggest mistakes in churn management that drive customers away.
Mobile operators are losing hundreds of customers every year (14% average) as customers easily switch between different suppliers if they are unsatisfied.
The strategies telecoms brands are using to stop churn have limited effect, with many subscribers still dissatisfied with communication methods.
Many telecoms brands are left asking: How do we successfully reduce churn and retain customers?
In this session, Thomas Westman, Commercial Director Telecom at Wiraya, will share his insights on how to tackle the biggest mistakes in churn management that drive customers away.
Attend this webinar to learn:
- How to boost CLV (Customer Lifetime Value) and NPS
- How to effectively reduce churn and turn around dissatisfied customers.
- How can AI help telecom operators reduce churn
- Learn about scalable and cost-effective solutions allowing brands to automate and communicate throughout the customer journey
Commercial Director Telecom
Thomas Westman is the Commercial Director Telco at Wiraya. With over 15 years of experience within IT, CRM, and the Telecom industries, Thomas has a unique ability to solve the most business-critical challenges. This is especially true with his knowledge of how large corporations interact with their customers.
Chief Product Officer
As the Chief Product Officer at Wiraya, Tom leads all product development and Wiraya's investment in AI, all focussed on creating even more personalized customer communication for the telecom industry. Tom has over fifteen years of experience within IT, entrepreneurship and leadership. Having spent the last eight years in various product roles, he has successfully brought multiple products to market.