How Saavn scaled their customer experience to support 22 million users across Asia

Learn how Saavn transformed its Customer Experience as its community exploded to 22M monthly active users.

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This FREE webinar was recorded on:
November 01, 2018
02:00 PM - 03:00 PM SGT

Zendesk, customer experience, customer service, cx, Saavn,

Timezones: 11.30am India Standard Time / 4pm Eastern Australia Time

Saavn is South Asia’s leading digital music streaming service, with 45+ million tracks available in 15 languages. Listen to Vidya Gandecha, Audience Experience at Saavn for tips and tricks to transform your customer experience in a fast growing organization.

Customer Experience (CX) is at the top of everyone’s priority list in 2018 – from the CEO to the COO to the CTO. The emergence of new channels, customer behaviours and expectations, and new sources of customer data demands a transformation in the way you engage your customers to deliver a sustainable competitive advantage. 

The need for a robust Omni-channel customer experience platform is now more prevalent than ever. Your customer care or contact center organization needs technology and tools that empower them to deliver the right kind of customer experience that builds trust and loyalty.

Join the webinar and learn how Saavn transformed its Customer Experience. As its community exploded to 22M monthly active users in a short span of time, Saavn – one of the Asia’s largest music streaming services  – turned to Zendesk to scale and transform its customer experience. 

Also, KT Prasad, Country Director Zendesk will elaborate on the latest technology trends in customer experience.

Challenges this webinar will address: 

▪ Overwhelming customer queries
▪ Limited agent resources, impacting efficient response time (FRT)
▪ Agent Productivity
▪ Time taken to implement an omnichannel solution

About Saavn

Founded in 2007, Saavn is South Asia’s leading digital music streaming service. After a strategic transaction with Reliance Industries Limited this year, Saavn and JioMusic are combining to form India’s largest platform for music, media, and artists, valued at over $1 billion USD.

Saavn is available worldwide, with 45+ million tracks in 15 languages. In 2017, Saavn introduced Artist Originals, an original music program releasing and marketing tracks and albums by South Asian artists, songwriters, and producers from around the world. In 2016, Saavn expanded its content offering to include Saavn Original Programming, a slate of original, non-music audio programs now including shows like #NoFilterNeha with Neha Dhupia and Kahaani Express by Neelesh Misra. For more information, visit www.saavn.com/corporate.

Presenters:

KT Prasad
Country Director
Zendesk
Vidya Gandecha
Audience Experience
Saavn
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