EMEA: What does it mean to demonstrate ROI in these Covid-19 times?

Qualtrics will explore how CX measurement is evolving and the tactics organizations should use to calculate whether today's CX efforts are meeting customer expectations.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.

This FREE webinar was recorded on:
May 28, 2020
10:30 AM - 11:30 AM GMT

It's never been an easy task to show the return on investment (ROI) of customer experience projects - and now, thanks to the global health emergency, things have gotten tougher for CX professionals.

In this session, Qualtrics will explore how CX measurement is evolving and the tactics organizations should use to calculate whether today's CX efforts are meeting customer expectations.

Attend the webinar for insights to drive your business forward, including: 

  • Why right now it’s more important to act - not measure
  • How to show ROI in your Covid-19 CX response and beyond
  • The long-term impact on CX metrics due to Covid-19
  • How do you measure customer experience now? Should you at all?

Speaker

Yusdi Santoso
Head of CustomerXM Strategy EMEA
Qualtrics

Yusdi Santoso spent the last decade at the forefront of CX as a practitioner, thought leader, and advisor. Santoso worked on over 30 major CX transformations, including for world’s leading B2B organisations.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
Sponsored By:
Qualtrics