Closed-loop-feedback: Why a robust VOC should be core to your business model

This free webinar with the experts at MaritzCX looks at best practices for designing and implementing a VoC closed-loop system in order to achieve performance improvements and leverage the benefits


This FREE webinar was recorded on:
2018-03-22
07:30 AM - 08:30 AM GMT

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This webinar will highlight best practices for designing and implementing a VoC closed-loop system in order to achieve performance improvements and leverage the benefits.

The experts from MaritzCX will discuss how to create and addiction to act on customer feedback, cultivate a willingness to embrace organisational change, enable multiple pathways to increased customer value and hear two case studies to show how your closed loop efforts can be augmented and elevated and drive maximum business value.

Join this free webinar for:

  • Understanding the benefits of a closed-loop-feedback-system
  • Recommendations to overcome the biggest hurdles in setting up closed-loop process
  • Tips to shift internal perception and gain management buy-in
  • New strategies to improve the continuous engagement with all customers

>> Watch the webinar on demand now!


This webinar is part of our CX Network LIVE: Customer Feedback & Satisfaction virtual event and you can find a full list of event sessions to watch on-demand here.