Ask the NPS founder, Fred Reichheld

Customer experience failures and how to avoid them

CX Network and Medallia are delighted to invite you to join Fred Reichheld for a live webinar in a rare opportunity to interact with creator of the Net Promoter® system (NPS).


This webinar will take place on:
2018-11-06
03:00 PM - 04:00 PM GMT

To view this webinar, please fill out the form to register and become a CX Network member.
Or, if you're already a CX Network member, sign in below to view.

NPS, Fred Reichheld, Medallia, Customer Experience, Customer Service

As a Bain Fellow and best-selling author of 4 books, Fred Reichheld is hailed by the Economist as the “holy priest” of loyalty. His work on NPS has transformed entire industries, helping companies achieve results through customer and employee loyalty.

Fred will be joined by Chanice Henry, Editor-in-Chief of CX Network. In this webinar Fred will:

  1. Discuss costly CX failures and provide guidance on how to run a best in class loyalty program.
  2. Answer live questions from the audience, providing an opportunity to pose your organisation's most important CX questions.

Register today to ensure you don’t miss this chance to get answers first-hand from one of the world’s leading CX experts. If you can’t attend the live event, register now and we’ll send you the recording after the event to review in your own time.

Presenters:
Fred Reichheld Bain Fellow & VP, and Creator of the Net Promoter® System

Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty


Matthew Churchill DIrector of Professional Services Medallia

Matthew has spent the last 10 years of his career designing and implementing CX programs with some of the biggest brands in the world leveraging Fred’s methodology