Customer experience 2017: The top trends





What are the biggest customer experience trends for 2017? And how are market leaders preparing for this? We researched the industry for our annual Global State of Customer Experience report - and this video provides a snapshot preview of the trends section.

Download your complimentary copy of the full research right here: The Global State of Customer Experience 2017.


What are the biggest customer experience trends for 2017? And how are market leaders preparing for this? We researched the industry for our annual Global State of Customer Experience report - and this video provides a snapshot preview of the trends section.