7 Steps to a Successful Telecoms B2B Customer Experience Programme

Contributor: IQPC Editorial Team
Posted: 04/06/2016
Successful B2B Customer Experience Program
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A recent study carried out by a customer intelligence firm found that customer experience will be the most important business strategy among B2B companies in 2020.So while telecom operators have been focused on CEM for B2C customers, the importance of the B2B customer in the CEM strategy appears to be coming under the spotlight more and more. But

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IQPC Editorial Team
Contributor: IQPC Editorial Team