Employee Engagement
Employee engagement has an important role in enhancing customer experience within any organization. When employees are engaged, they feel a strong connection to their work and the company's mission, leading to increased productivity and higher quality service delivery.
Engaged employees are more likely to be motivated to go the extra mile for customers, ensuring their needs are met promptly and effectively. This also fosters a positive work environment where team members feel valued and supported.
Employee engagement is a key driver of customer satisfaction and loyalty. Discover successful strategies for employee engagement in our resources below.
Companies are Long Way from Getting Customer Service Right
January 05 by Olivia Powell
New data reveals that brands are struggling to meet customer service demands and expectations
The dos and don'ts of customer centricity
December 23 by Olivia Powell
What to avoid and implement when introducing a customer-centric culture
The approach driving DHL to award-winning employee experience
December 23 by Olivia Powell
Julian Neo, managing director of DHL Express Manila and Brunei discusses how to ensure CX efficiency
Customer Experience Predictions Report: 2022
December 08 by Olivia Powell
Access forecasts from a host of CX leaders, from brands such as PepsiCo, Amazon and Roche, on the key CX trends, pain points and opportunities to be aware of in 2022
Using psychographics to influence customer behavior
November 09 by Olivia Powell
Millie Gillon, MD and global head of CX at Standard Chartered Bank, explains what psychographics are and how they can be used to understand consumer behavior
Drive employee engagement by building value beyond wages
November 08 by Olivia Powell
Sandra de Zoysa, group chief customer officer at Dialog Axiata, shares how to make sure employees are engaged and motivated
Using trust to increase employee empowerment
November 04 by Olivia Powell
Caren Cheng, head of customers, fulfillment and product development at DiGi Telecommunications shares her strategy for employee empowerment
Prevent The Great Resignation by increasing employee loyalty
November 03 by Olivia Powell
Bruce Temkin, head of the Qualtrics XM Institute, explains how companies can increase employee engagement to help retain their most impactful talent
How to mitigate the effects of The Great Resignation
November 02 by Olivia Powell
Insights on what companies can do to mitigate the CX impacts of The Great Resignation trend that has been triggered by the Covid-19 pandemic
More than 30 per cent of CX professionals surveyed admit to reaching out to the wrong customer
October 29 by CX Network
Recent research saw almost a third of CX and marketing professionals surveyed admit to reaching out to the wrong customer because of poor customer identity management
Stay close to your customers for CX success
October 28 by Olivia Powell
André Grandt, customer experience chapter lead at Roche, shares his golden rule for success in digital CX
Using Voice of the Customer to empower change
October 04 by Olivia Powell
Jessica Dawson, associate director of customer sentiment and insights at Optus, talks with CX Network about her experience using VoC to empower CX practitioners
