Friday Inspiration: Bill Gates Empowers Employees to Keep Customers Happy

Getting a high level of employee commitment is imperative to keeping customers happy, according to Bill Gates.

In a new series on CX Network, we will share memorable quotes to inspire you on the final working day of the week - and beyond.

The weekly quotes we will pick for this may not always have been said in the context of a CX or marketing environment, but we believe you'll find them useful and empowering when you're creating strategies and initiatives that will amaze and delight your customers.

SEE ALSO: 5 Times Companies Won Twitter With a Fantastic Customer Service

To kick off the new series, we're sharing a quote from American business man and Microsoft co-founder Bill Gates:


The above quote, which highlights the importance of constant innovation to stay ahead and keep customers happy, is part of a larger speech in which Gates spoke about empowering employees as an imperative part of keeping customers happy.

He said: "The vision is really about empowering workers, giving them all the information about what's going on so they can do a lot more than they've done in the past.

- Every day we're saying, 'How can we keep this customer happy?' 'How can we get ahead in innovation by doing this' Because if we don't, somebody else will.

- Great organisations demand a high level of commitment by the people involved.

So how can you get this high level of commitment from you employees?

For some great examples of getting your employees engaged, listen to our podcast with YO! Sushi's People Director, Suresh Banarse, in which he discusses how a happy team creates happy guests, and read our article with 9 innovative ways of increasing employee engagement as shared by WP Engine's VP of Customer Experience, Tina Dobie.