Case Study: British Gas and its 84% NPS increase
How British Gas is utilising the power of web chat analytics to drive sales revenue, improve multi-chat rates and increase Net Promoter Score
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
British Gas, the UK’s leading energy supplier, has an established track record of delivering business benefits through the use of CallMiner Speech Analytics within a traditional Contact Centre environment. This case study will highlight how through the innovative application of CallMiner’s built-in omni-channel analytics and customer journey linking capabilities,
British Gas was also able to replicate some of these successes within their Digital Media team.
Download today for the full story.
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.