Surveying in a digital age: Why Millennials want their voices heard

Join John Georgesen, Sr. Director of Analytics and Decision Sciences at Concentrix as he shares new research that uncovers customers’ survey expectations and preferences.


This FREE webinar was recorded on:
2018-10-04
02:00 PM - 02:30 PM EST

Sponsored By:
Concentrix

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Millennials have a point of view, no doubt. And while they are somewhat fickle, when this economically powerful and tech-savvy group shares their opinions, they expect companies to act upon them. In fact, the same is true for other age groups as well. 

Join John Georgesen, Sr. Director of Analytics and Decision Sciences at Concentrix as he shares new research that uncovers customers’ survey expectations and preferences. You’ll learn best practices for designing and fielding surveys that get the best response rates, and why follow-up is so important.

Attend this webinar live to: 

  1. Learn what our research found about what millennials really want when it comes to surveys.

  2. Understand best practices for designing and fielding surveys that get the best response rates.

  3. Gain recommendations for survey follow-up, and why it’s a critical component of survey programs.

  4. Take control of the conversation in the live Q&A section and get instant insight into issues you are facing at the moment.

On October 5, 2018 Concentrix and Convergys combined into one company, making Concentrix the second largest global provider of customer engagement services, and enhancing the company’s ability to deliver even greater transformation services to clients. For the full press release, click here.

>> Watch the webinar here

Presenters:
John Georgesen, Ph.D. Sr. Director, Analytics and Decision Sciences Concentrix

John Georgesen, Ph.D., is Senior Director, Analytics and Decision Sciences at Concentrix. He specializes in designing customer experience (CX) programs that drive tangible improvements. With 20 years of applied experience, John is a recognized innovator in the field of customer experience management.