How to build loyalty without a human touch
In this webinar, senior CX leaders discuss why, in the modern digital era, we need to be thinking experience-first.
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In this webinar, senior CX leaders from CIBC, ezCater, and Arizona Public Services discuss:
• Their approach to tackling the growing disconnect between consumer and brand
• Why, in the modern digital era, we need to be thinking experience-first
• How to utilize digital interaction data from multiple channels to deliver better customer experiences
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
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