What happens when the AI agent becomes the channel?

Your customers aren't comparing you to your competitors anymore. They're comparing you to the best experiences they're getting everywhere – including from ChatGPT and Gemini. They get smart, natural, zero-friction answers, instantly, every single day. And if they don't get that same experience from your customer service, they notice.

For the first time, CX Network's annual report found that agentic AI and AI agents have made the top 10 CX trends list, indiciating where the market is going. That's not all - Gartner predicts that by 2028, 70 percent of customer service journeys are expected to start and finish inside conversational third-party assistants. That means the conversational AI and AI agents become the channel.

In this webinar, we'll cut through the noise to show what's actually changing in CX right now, and why traditional automation is no longer enough. Join us to dive into what "Agentic AI" really looks like and how to build systems that understand intent, make decisions, and act to fully resolve customer requests. Across voice and digital. In real time. At scale.

We'll present case studies on how leading enterprises like Lufthansa, DHL and Allianz are deploying AI agents at scale, achieving 60–90 percent containment rates, 25 percent+ AHT reduction, and 20 percent+ CSAT improvement in production environments.

Attendees will learn:

• Get insights on how to future-proof your CX strategy for a world where consumers become agentic and AI agents replace traditional service channels entirely.
• See how Agentic AI enables end-to-end customer resolution, empowers agents, and drives measurable CX impact across voice and digital.
• Learn what Agentic AI truly means for CX leaders and why the gap between AI hype and real outcomes comes down to platform architecture, not just technology choice.
  

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