Expert Speakers

Meet the previous expert speaker faculty from the 2025 CX BFSI Exchange East!

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2026 CX BFSI Exchange East Speakers

Mary Beth LoVerdi

Mary Beth LoVerdi
Head of Experience Insights
Northern Trust

Northern Trust

Stephen Schroth

Stephen Schroth
Head, Digital & Assisted Channels
Valley Bank

Valley Bank

Nicole Tompkins

Nicole Tompkins
Chief Deposit Offier
Achieva Credit Union

Achieva Credit Union

Page Schmucker

Page Schmucker
Managing Director, Head of Design, Digital Products & Channels
Chase

Chase

Molly Buchanan

Molly Buchanan
Senior Vice President, Director, Consumer Delivery Experience
Bank of Oklahoma

Bank of Oklahoma

Meghan Greeley

Meghan Greeley
Executive Vice President, Customer & Transformation Enablement
M&T Bank

M&T Bank

Deepak Nair

Deepak Nair
Senior Vice President, Head of Assisted / Virtual Customer Services
Citizens

Citizens

Casey Marks

Casey Marks
Chief Operating Officer
ISC2

ISC2

Nicholas Birkby

Nicholas Birkby
Head of UX Research & Customer Research
Flex

Flex

Ashley Nagle Eknaian

Ashley Nagle Eknaian
Chief Digital Officer
Eastern Bank

Eastern Bank

Todd Smith

Todd Smith
Senior Vice President, Director of Customer IAM, Threat Intelligence
Ameris Bank

Ameris Bank

Steve Max

Steve Max
COO of Transaction Processing & Shared Services
U.S. Bank

U.S. Bank

Alfonso Perez Grovas

Alfonso Perez Grovas
Senior Director, Operations
Chime

Chime

Scott Malone

Scott Malone
Senior Vice President, AI Strategy & Execution
U.S. Bank

U.S. Bank

Justin Sanderson

Justin Sanderson
Chief Transformation Officer
First United Bank

First United Bank

Philippe Daoust

Philippe Daoust
Managing Director & Vice-President, Innovation
National Bank of Canada

National Bank of Canada

Pengfei Sun

Pengfei Sun
SVP, Head of Data Science, Advanced Analytics, Business Partner Engagement
TD

Lloyd Marriott

Lloyd Marriott
Head - Global Client Experience
JPMorganChase

JPMorganChase

Sean Albertson

Sean Albertson
Founder & Chief Executive Officer
CX4ROCKS

CX4ROCKS

Sarah Scutchfield

Sarah Scutchfield
Director, Digital Process Improvement Service Delivery
Raymond James

Raymond James

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