Expert Speakers

Meet the expert speaker faculty joining us at CX BFSI Exchange East!


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2026 CX BFSI Exchange East Speakers

Eric Sutton
Eric Sutton
Chief Client Experience & Design Officer
KeyBank Corp
KeyBank Corp
Mary Beth LoVerdi
Mary Beth LoVerdi
Head of Experience Insights
Northern Trust
Northern Trust
Stephen Schroth
Stephen Schroth
Head, Digital & Assisted Channels
Valley Bank
Valley Bank
Jose Vivar
Jose Vivar
Senior Vice President, Business Process Design & Transformation
Bank of America
Bank of America
Nicole Tompkins
Nicole Tompkins
Chief Deposit Offier
Achieva Credit Union
Achieva Credit Union
Misty Stiers
Misty Stiers
Head of Inclusive Design, Design & User Experience
Citi
Page Schmucker
Page Schmucker
Managing Director, Head of Design, Digital Products & Channels
JPMorgan Chase
JPMorgan Chase
Molly Buchanan
Molly Buchanan
Senior Vice President, Director, Consumer Delivery Experience
Bank of Oklahoma
Bank of Oklahoma
Meghan Greeley
Meghan Greeley
Executive Vice President, Customer & Transformation Enablement
M&T Bank
M&T Bank
Deepak Nair
Deepak Nair
Senior Vice President, Head of Assisted / Virtual Customer Services
Citizens
Citizens
Casey Marks
Casey Marks
Chief Operating Officer
ISC2
ISC2
Nicholas Birkby
Nicholas Birkby
Head of UX Research & Customer Research
Flex
Flex
Todd Smith
Todd Smith
Senior Vice President, Director of Customer IAM, Threat Intelligence
Ameris Bank
Ameris Bank
Ashley Nagle Eknaian
Ashley Nagle Eknaian
Chief Digital Officer
Eastern Bank
Eastern Bank
Alfonso Perez Grovas
Alfonso Perez Grovas
Senior Director, Operations
Chime
Chime
Justin Sanderson
Justin Sanderson
Chief Transformation Officer
First United Bank
First United Bank
Philippe Daoust
Philippe Daoust
Managing Director & Vice-President, Innovation
National Bank of Canada
National Bank of Canada
Lloyd Marriott
Lloyd Marriott
Head - Global Client Experience
JPMorganChase
JPMorganChase
Sean Albertson
Sean Albertson
Founder & Chief Executive Officer
CX4ROCKS
CX4ROCKS
Sarah Scutchfield
Sarah Scutchfield
Director, Digital Process Improvement Service Delivery
Raymond James
Raymond James
Dona Munsch
Dona Munsch
Vice President, CX Platforms & Delivery
Everpure.
Everpure.
Kaitlen Elmore
Kaitlen Elmore
Senior Director, Voice of Customer
Concentrix
Concentrix
Arthur J (A.J.) Iarussi, MBA, MA, CSSBB
Arthur J (A.J.) Iarussi, MBA, MA, CSSBB
Manager, Internal Sales & Service
Nationwide Financial

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