NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN FINANCIAL SERVICES

oCTOBER 15-16, 2024 | Miami, USA

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2023 Speakers

Meet the expert speaker faculty for the 2023 Customer Experience Exchange for Banking, Financial Services and Insurance!

If you are interested in speaking at this event, please contact Ebba Wiberg on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

Chair

Christopher Colley
Global Head of Industry Advisory, Financial Services
Qualtrics

2023 Speaker Faculty

Denise Sommerville
Managing Director, JP Morgan Commercial Banking, Head of Middle Office Operations
JPMorgan Chase & Co

Jeff Lojko
SVP, Client Experience Transformation, Consumer & Small Business Banking
Bank of America

Karen Swiatocha
SVP, Head of Contact Center & Retail Network Transformation
Citizens

Ami Iceman Haueter
Chief Research and Digital Experience Officer
MSU Federal Credit Union

Jessica Saperstein
Chief Customer Experience Officer
Voya

Benjamin Maxim
Chief Digital Strategy & Innovation Officer
MSUFCU

Tamara Zaichkowsky
EVP, Chief Digital Officer
Acrisure

Francesco Lagutaine
Chief Marketing, Communications and Digital Officer
M&T Bank

Seun Aiyese M.A. CCXP
SVP, Head of Retail Banking - Consumer and Small Business, Mortgage Banking, Investment & Insurance Services and Contact Center
Affinity Federal Credit Union

Mohamed Abbas
VP, Head of Product Growth & Innovation | Digital Platforms & Technology
TD

Brad Miller
EVP, Head of Physical Channels Transformation
Truist

Ram Subramanian
Vice President, CMO of Deposits Business
Discover Financial Services

Dave Bennett
Vice President & General Manager, US Customer Engagement Network
American Express

Ben Davila
Director Customer Experience
USAA

Phil Leininger
EVP, Digital and Experience Design
Fidelity Investments

James Jack
Managing Director, Head of the Business Owners and Multigenerational Wealth Client Segments
UBS Wealth Management

Manesh Bhatia
Executive Director Head of Transformation, Client Experience
UBS Wealth Management USA

Era Ziroe
SVP / Director of Client and Employee Experience
KeyBank

George (G.A.) Pivik
Managing Director, Head of Client Experience
JP Morgan Chase & Co.

Alex Misiaszek
Senior Vice President, Experience Design Director - NLU & Emerging Experiences
Truist

Matt Jurek
Sr. Director, Global Customer Success
Telesign

Adam Mendoza
Strategic Account Director
Telesign

John Sanders
Sales Director, Financial Services
Smart Communications

Dmitry Binkevich
Global Head of Financial Services
Qualtrics

Brad Murtha
Managing Director
Slalom

Sreekanth Singaraju
Senior Vice President of UX & AI Solutions at Mobiquity Inc.
Hexaware

Greg Kanevski
Global Head of Banking Industry
ServiceNow

John Almeida
Global Head of Wealth and Asset Management
ServiceNow

Quinn Agen
VP of Business Development
Omilia

Stephanie Chung
Director Of Customer Service Experience
KPMG

Manish Shah
Customer Service Transformation Leader
KPMG

Craig Florio
Former VP of Strategy and Transformation
Synchrony Bank

Steve Max
COO of Transaction Processing & Shared Services
U.S. Bank

Jess Jackson
VP Customer Operations
MoneyLion

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