NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Expert Speakers

Meet the previous expert speaker faculty from the 2024 Customer Experience Exchange for Banking, Financial Services and Insurance!

If you are interested in speaking at this event in 2025, please contact Sabrina Tang on enquire@iqpc.co.uk or call +44 (0) 207 368 9484.

Jeff Lojko
Senior Vice President, Client Experience Transformation
Bank Of America

Vinay Jha
Chief Operating Officer- Finance & Head, Finance Transformation
BMO Group

Michael Nevski
Director of Global Insights
VISA

Jason Wang
previously, Chief Risk Officer
Allstate Canada

Brian Nourie
Executive Vice President, Chief Growth Officer
M&T Bank

Doug Bartels
previously, Chief Operating Officer, Investments Practice
Northern Trust

Isabel Garcia
Chief Marketing Officer
Bradesco Bank

Renée Richardson Gosline
Research Scientist & Senior Lecturer, Head of the Human-First AI Group
MIT Sloan School of Management

Josh Eaker
Head of Digital & UX
Mass Mutual

Andy Netzel
Senior Vice President, CX Strategy Director
Keybank

Kamesh Moola
Senior Director of Strategy & Transformation
Citibank

Jason Wang
previously, Chief Risk Officer
Allstate Canada

Douglas Figueredo
Senior Managing Director, Head of Corporate Marketing & Digital Experience
Webster Bank

Alex Misiaszek
Senior Vice President, Experience Design Director, Emerging Experiences
Truist

Todd Keith
Executive Vice President, Head of Regions Design
Regions

Marco Carrucciu
Vice President, Marketing
TradeStation

Vamsi Rao
Global Head of Client Experience Transformation
JP Morgan & Chase

Tony Luciani
Director of Customer Success
Self Financial

Davide Venturelli
Associate Director, Quantum Technologies
USRA Research Institute for Advanced Computer Science & Global Quantum Intelligence

Tony Luciani
Director of Customer Success
Self Financial

Elizabeth O’Connor
Senior Vice President, Operations
Self Financial

Mark Krebs
Vice President, Global Sales
Celebrus

Luke Williams
Executive Vice President, Cross-Industry Consulting
Press Ganey Forsta

Ralph Flamini
Sr Manager WW Specialist
Amazon Connect

Kishore Korimilli
Sr WW Specialist
Amazon Connect

Angie Campos
Head of Financial Service, GTM
ServiceNow

Steve Hind
Co-Founder
Lorikeet

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com