NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

Expert Speakers

Meet the previous expert speaker faculty from the 2024 Customer Experience Exchange for Banking, Financial Services and Insurance!

If you are interested in speaking at this event in 2025, please contact Sabrina Tang on enquire@iqpc.co.uk or call +44 (0) 207 368 9484.

Nidhi Daga
Nidhi Daga
Senior Vice President, Marketing
JPMorganChase
Jeff Lojko
Jeff Lojko
Senior Vice President, Client Experience Transformation
Bank Of America
Vinay Jha
Vinay Jha
Chief Operating Officer- Finance & Head, Finance Transformation
BMO Group
Michael Nevski
Michael Nevski
Director of Global Insights
VISA
Brian Nourie
Brian Nourie
Executive Vice President, Chief Growth Officer
M&T Bank
Doug Bartels
Doug Bartels
Chief Operating Officer, Investments Practice
Northern Trust
Isabel Garcia
Isabel Garcia
Chief Marketing Officer
Bradesco Bank
Josh Eaker
Josh Eaker
Head of Digital & UX
Mass Mutual
Andy Netzel
Andy Netzel
Senior Vice President, CX Strategy Director
Keybank
Davide Venturelli, Ph.D
Davide Venturelli, Ph.D
Associate Director, Quantum Technologies
USRA Research Institute for Advanced Co
Mary Hardy
Mary Hardy
Senior Vice President, Customer Lifecycle Marketing
Huntington Bank
Kamesh Moola
Kamesh Moola
Senior Director of Strategy & Transformation
Citibank
Douglas Figueredo
Douglas Figueredo
Senior Managing Director, Head of Corporate Marketing & Digital Experience
Webster Bank
Alex Misiaszek
Alex Misiaszek
Senior Vice President, Experience Design Director, Emerging Experiences
Truist
Ashwin Rajendra
Ashwin Rajendra
Head of Digital Experience
CHIME