Expert Speakers

Meet the previous expert speaker faculty from the 2025 CX BFSI Exchange East!

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Michael Nevski

Michael Nevski
Director of Global Insights
VISA

VISA

Jason Wang

Jason Wang
previously, Chief Risk Officer
Allstate Canada

Brian Nourie

Brian Nourie
Executive Vice President, Chief Growth Officer
M&T Bank

M&T Bank

Doug Bartels

Doug Bartels
previously, Chief Operating Officer, Investments Practice
Northern Trust

Northern Trust

Isabel Garcia

Isabel Garcia
Chief Marketing Officer
Bradesco Bank

Bradesco Bank

Renée Richardson Gosline

Renée Richardson Gosline
Research Scientist & Senior Lecturer, Head of the Human-First AI Group
MIT Sloan School of Management

MIT Sloan School of Management

Josh Eaker

Josh Eaker
Head of Digital & UX
Mass Mutual

Mass Mutual

Andy Netzel

Andy Netzel
Senior Vice President, CX Strategy Director
Keybank

Keybank

Jason Wang

Jason Wang
previously, Chief Risk Officer
Allstate Canada

Douglas Figueredo

Douglas Figueredo
Senior Managing Director, Head of Corporate Marketing & Digital Experience
Webster Bank

Webster Bank

Todd Keith

Todd Keith
Executive Vice President, Head of Regions Design
Regions

Regions

Vamsi Rao

Vamsi Rao
Global Head of Client Experience Transformation
JP Morgan & Chase

JP Morgan & Chase

Tony Luciani

Tony Luciani
Director of Customer Success
Self Financial

Self Financial

Davide Venturelli

Davide Venturelli
Associate Director, Quantum Technologies
USRA Research Institute for Advanced Computer Science & Global Quantum Intelligence

USRA Research Institute for Advanced Computer Science & Global Quantum Intelligence

Tony Luciani

Tony Luciani
Director of Customer Success
Self Financial

Self Financial

Elizabeth O’Connor

Elizabeth O’Connor
Senior Vice President, Operations
Self Financial

Self Financial

Keshav Jaiswal

Keshav Jaiswal
Global Vice President of Client Experience
JP Morgan & Chase

JP Morgan & Chase

Rafael Hernendez

Rafael Hernendez
Vice President, Lead Product Designer
T.Rowe Price

T.Rowe Price

David Whitehead

David Whitehead
Assistant Vice President & Lean Portfolio Manager
The Hartford Insurance Group

The Hartford Insurance Group

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