Dona Munsch

Vice President, CX Platforms & Delivery Everpure.

Dona Munsch is VP of CX AI Business Platforms and Process Innovation at Everpure, a data-centric enterprise storage company providing AI-ready infrastructure and automated data governance. She leads enterprise AI adoption and the strategic initiatives that make it operational. With more than 25 years leading cross-functional digital business transformation for Fortune 500 companies, she brings deep expertise in aligning advanced technology implementation with measurable outcomes. Her focus spans AI governance, CX modernization, and enterprise business solutions architecture, guiding organizations through the structural and technical requirements of modern AI. AI Native. Ethically Overfitted. Real Life Chicken Wrangler.

CX BFSI Exchange - Day 1

11:40 AM Panel Discussion: Poor Data Quality, Trust in AI Outputs & the People Behind Them

This panel explores the uncomfortable truth: That AI can only be as intelligent as the organization behind it.

Those that succeed are strengthening the data, processes and people that underpin AI, to ensure every insight, recommendation and customer interaction is accurate, compliant and worthy of trust. This will explore how to:

Create AI-ready data foundations that deliver more accurate insights and greater customer trust.
Build confidence in every AI decision with transparent models, human oversight and robust validation frameworks.
Equip your workforce with the skills, governance and accountability needed to turn AI ambition into trusted business outcomes.

Check out the incredible speaker line-up to see who will be joining Dona.

Download The Latest Agenda

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