Kaitlen Elmore

Senior Director, Voice of Customer Concentrix

Kaitlen Elmore is a senior CX leader with 15+ years' experience guiding enterprise partnerships and delivering measurable transformation. She excels at translating complex challenges into clear strategies, driving growth, loyalty, and operational impact for global brands through cross functional leadership, customer experience innovation, and a holistic approach to client success.

CX BFSI Exchange - Day 2

11:50 AM Event Partner Presentation: Understanding What Customers Think in an AI World

Surveys are not dead. In fact, they may be more important than ever. While AI can help organizations understand customer behaviors and interactions at unprecedented scale, it cannot fully explain what customers think through behaviors alone. Without understanding customer perceptions, motivations, and unmet needs, organizations risk acting on incomplete insights. In this session, Nationwide, together with Concentrix, will share how important it is to capture what customers think, say, and do, and how surveys contribute to understanding what customers actually think improves CX.

Check out the incredible speaker line-up to see who will be joining Kaitlen.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com