Nicholas Birkby
Head of UX Research & Customer Research Flex
CX Exchange for BFSI Day 1
5:20 PM Roundtable 5 - How Do We Turn VOC into Real-Time Decision Intelligence?
This roundtable explores how Financial Services can elevate VOC to move from feedback to action at speed. We'll discuss how to scale access to customer knowledge, connect insights to both immediate decisions and long-term strategy, and operationalize VOC across the business.
Attendees will leave with practical approaches to accelerate insight-to-action loops, enable smarter decision-making and ensure customer understanding actively shapes experience and product direction – including leveraging AI tools meaningfully.
Check out the incredible speaker line-up to see who will be joining Nicholas.
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