Alfonso Perez Grovas

Senior Director, Operations Chime

CX Exchange for BFSI Day 2

8:30 AM Keynote Opening Panel Discussion: AI Vs Trust - A Balancing Act

As AI becomes embedded in operations, financial services leaders face a defining question: how do you capture AI's productivity gains without undermining the human judgment your customers rely on?

This panel explores what it means in practice to calibrate the right level of human oversight as trust in AI matures. Panelists will share real-world case studies on how they've introduced AI into high-stakes operations while keeping agents empowered, customers protected and regulators satisfied.

Attendees will leave with:

● A clearer mental model for where AI should assist, where humans must lead, and where AI can own end-to-end

● Practical approaches to building trust in AI - both within your organization and with your customers

● Lessons learned from scaling AI in regulated, customer-sensitive environments

Check out the incredible speaker line-up to see who will be joining Alfonso.

Download The Latest Agenda

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