Resource Library

CX Insurance Exchange | 📅 October 15–16

Download the agenda for the CX Insurance Exchange and discover how leading insurance CX and customer service leaders are driving measurable business impact through innovation, customer-centricity, and trusted transformation.

• Key themes include: How to Use AI to Enhance CX Without Compromising Trust
• Reimagine Claims & Service Journeys for a Digital-First World
• Prove the Value of CX and Embed Customer-Centricity Across the Business & Supplier Base
• Build the Talent & Change Capabilities to Sustain CX Transformation

Join peers from across the insurance industry to explore practical strategies for improving customer outcomes, modernising service experiences, embedding customer insight into decision-making, and accelerating sustainable CX transformation at scale.

Find out more about the packages available at the CX Insurance Exchange, part of the BFSI Exchange portfolio in 2026.

Discover how leading financial institutions are redefining customer experience at the CX BFSI Exchange USA . This document offers a concise overview of how your brand can collaborate with top-tier banking, financial services, and insurance (BFSI) leaders driving innovation across North America.

Inside, you'll find tailored partnership packages, strategic engagement opportunities, and insights into the high-value audience of senior decision-makers shaping the future of CX. Whether you're looking to build brand visibility, generate qualified leads, or position your organization as a thought leader, this guide outlines the pathways to meaningful, results-driven collaboration.

Download now to explore how you can align your solutions with the evolving priorities of the BFSI sector.

CX BFSI Exchange East | 📅 OCTOBER 13-14 📍 Intercontinental Miami, Florida

Download the agenda for the Customer Experience & Customer Service Exchange for Banking, Financial Services and Insurance leaders and sign-up to hear how JPMorganChase, First United Bank, Citi, Citizens, Eastern Bank, U.S. Bank and more are unlocking measurable CX impact through innovation & trust.

Key topics include:

• Creating a Customer-Centric Culture
• Strategic AI Integration
• Adapting CX to Economic Volatility
• Evolving Customer Expectations
• Deconstructing Silos to Hyper-personalize EX = CX
  

Discover how Glassbox used the CX BFSI Exchange to engage senior CX, Digital, and Transformation leaders and convert curated conversations into measurable pipeline impact. This success story reveals how they generated high‑quality opportunities, accelerated follow‑ups within weeks, and achieved stronger ROI than comparable industry events. Download the case study to see what made their sponsorship so effective - and what's possible for your organization too.