Arthur J (A.J.) Iarussi, MBA, MA, CSSBB

Arthur J (A.J.) Iarussi, MBA, MA, CSSBB

Manager, Internal Sales & Service Nationwide Financial

A.J. Iarussi is a customer experience and operations leader with over 30 years of experience, focused on using customer insights, voice of customer data, and analytics to improve service, processes, and business outcomes at Nationwide Financial. His team partners across internal sales and service teams to turn CX feedback into practical improvements that strengthen the customer experience and support operational effectiveness.

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