Introducing North America's Leading Co-Located Events For Customer-Facing Leaders In Banking, Financial Services & Insurance
October 13-16, 2026 | Miami, Florida
CX BFSI Exchange series - florida edition
A New Era For The CX BFSI Exchange Series Is Here
Following 13+ years of the CX BFSI Exchange East In Florida, we are delighted to be refreshing the format with a brand new look for 2026! Introducing specific events and speaker lineups for Banking and Financial Services (June 13-14) and Insurance (June 15-16) for the first time, the CX BFSI Exchange now offers a unique opportunity to hear from trailblazers from the heart of organizations that directly match your experience.
With all-new agendas and speaker lineups while retaining the unique, closed-door model that makes an Exchange so valuable to our attendees, these are must-attend events for C-Suite, SVP and Director-level CX and CS executives at the heart of the USA's BFSI sector.
Same Quality Format, New Industry-Split Experience
June 13-14 | Banking & Financial Services
Our flagship US event for CX leaders in Banking & Financial Services, join us for the thirteenth edition of this industry-leading gathering for two days on unparalleled networking, top-tier sessions and much more.
June 15-16 | Insurance Organizations
Introducing a brand new two day opportunity for CX leaders from the Insurance industry to unite and deep-dive into the biggest challenges facing the sector. The same leading Exchange experience, but Insurance-specific.
Why CX BFSI USA?
Whether you're a solution provider, esteemed speaker, or enthusiastic delegate, everyone in the CX BFSI USA community is a valued network of senior level executives pushing the boundaries of Customer Experience in BFSI. See the video here as to what you'll get out of attending an Exchange.
#CXBFSI Live From The Exchange!
CX BFSI Exchange USA Community Statistics
13
YEARS OF EXCHANGES
150+
SPEAKERS
500+
ONE-TO-ONE MEETINGS
100+
SESSIONS
What Can You Expect From The Exchange?
An event by the industry for the industry: a topical agenda created from recent discussions with senior CX professionals on top challenges and industry insights, and delivered by a top tier speaker faculty of industry leaders.
We help you network: Most of our delegates attend alone and it is our job to get you all talking to each other! From our Great Game of Games welcome reception where you will challenge each other in everything from darts to dominoes, to the 10th anniversary celebration, there is plenty of easy opportunities for making new connections.
A personalized itinerary: Make the most of available think tanks, workshops and one-to-one meetings through advance selections on our pre-event portal.
12 years of data: When you register you will be taken through a profile form that digs deeper into your ongoing challenges and investment priorities. Whilst on site you will be able to leave your thoughts and insights through both an onsite Brainstorm hub, as well as continuous polls and engagement throughout. You will be a part of benchmarking where the industry is at in 2026!
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
©2026 IQPC. All rights reserved.
