Introducing North America's Leading Co-Located Events For Customer-Facing Leaders In Banking, Financial Services & Insurance

October 13-16, 2026 | Miami, Florida

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CX BFSI Exchange series - florida edition

A New Era For The CX BFSI Exchange Series Is Here

Following 13+ years of the CX BFSI Exchange East In Florida, we are delighted to be refreshing the format with a brand new look for 2026! Introducing specific events and speaker lineups for Banking and Financial Services (October 13-14) and Insurance (October 15-16) for the first time, the CX BFSI Exchange now offers a unique opportunity to hear from trailblazers from the heart of organizations that directly match your experience.

With all-new agendas and speaker lineups while retaining the unique, closed-door model that makes an Exchange so valuable to our attendees, these are must-attend events for C-Suite, SVP and Director-level CX and CS executives at the heart of the USA's BFSI sector.

Same Quality Format, New Industry-Split Experience

October 13-14 | Banking & Financial Services

Our flagship US event for CX leaders in Banking & Financial Services, join us for the thirteenth edition of this industry-leading gathering for two days on unparalleled networking, top-tier sessions and much more.

CX Leader in Banking/FS? Find Out More

October 15-16 | Insurance Organizations

Introducing a brand new two day opportunity for CX leaders from the Insurance industry to unite and deep-dive into the biggest challenges facing the sector. The same leading Exchange experience, but Insurance-specific.

CX Leader in Insurance? Find Out More

Why CX BFSI USA?

Whether you're a solution provider, esteemed speaker, or enthusiastic delegate, everyone in the CX BFSI USA community is a valued network of senior level executives pushing the boundaries of Customer Experience in BFSI. See the video here as to what you'll get out of attending an Exchange.

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