Lloyd Marriott

Head - Global Client Experience JPMorganChase

CX Exchange for BFSI Day 1

3:10 PM Keynote Presentation: Are Your Customer Conversations Shaping Business Outcomes?

CX leaders can't afford to sit on the sidelines or be absorbed into backend operations. This session shows how to claim a seat at the decision-making table and lead with the true voice of the customer.

Learn how to:

Coordinate and amplify client insights across the business, and align CX with employee experience to unlock operational leverage
Through real-world case studies, explore how the US' largest financial intuition is using phone transcripts and sentiment analysis to turn conversations into actionable intelligence
Walk away with practical strategies to strengthen influence, connect insights to outcomes, and position CX as a core driver of growth and transformation

Check out the incredible speaker line-up to see who will be joining Lloyd.

Download The Latest Agenda

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