Lanier Pegues
VP, AI Sales NiCE
CX BFSI Exchange - Day 1
3:35 PM Event Partner Presentation | Your Customer's AI Is Coming: Orchestration and Governance for Financial Services
Consumer AI agents now call contact centers for your customers. They negotiate, make payments and handle service requests. Over time your contact center will serve more machines, not only people.
This shift is already underway. The real question is how the new volume will affect your contact center.
Check out the incredible speaker line-up to see who will be joining Lanier.
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