Marnie Skehan

CX AI Strategist Vapi

Marnie Skehan brings 30 years of enterprise technology leadership roles including Aspect Communications, Genesys, Twilio, and Avaya, where she helped launch Genesys Cloud, Twilio Flex, and Avaya Infiniti contact center platforms. Now at Vapi, she's driving the next phase of Generative AI Voice Agent communications for the enterprise, partnering with brands like Amazon, Intuit, New York Life, and Verizon.

CX Insurance Exchange - Day 1

3:05 PM Event Partner Presentation: Architecting Voice AI for ROI

Voice AI is the fastest path to ROI in the contact center because it hits your most costly channel on day 1. But the return is architected, not automatic. It comes from two early decisions: pointing the agent at the right high-volume, measurable conversations to start, and getting those conversations to actually feel human, so callers stay engaged instead of asking for a person. Get that right and the results follow, the way Amazon Ring's did, ramping from a small slice of calls to their full frontline volume in just 2 weeks. The teams that win don't stumble into ROI. They design for it, starting with the very first call.

Check out the incredible speaker line-up to see who will be joining Marnie.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com