Sarah Scutchfield

Director, Digital Process Improvement Service Delivery Raymond James

CX Exchange for BFSI Day 1

5:20 PM Roundtable 2 - One Click Too Many – How to Remove Digital Journey Steps Stalling Seamlessness

Customers expect fast, simple & seamless digital experiences. Yet many organizations continue to create friction through unnecessary steps, disconnected journeys and overly complex processes.

This discussion explores how leaders are simplifying digital interactions to improve customer outcomes and business performance.

Join your peers to discuss:

• How organizations are identifying and removing friction points to remove friction and create digital experiences that delight.

• How to balance seamless experiences with security, compliance and operational requirements.

• How journey analytics, customer feedback and technology can be used to simplify digital experiences and drive measurable UX results.

Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda

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