Ashley Nagle Eknaian

Chief Digital Officer Eastern Bank

CX Exchange for BFSI Day 2

11:55 AM Keynote Presentation: Who Killed the Innovator?

Innovation rarely dies loudly…it's slowly suffocated by process, hesitation and competing priorities. This session investigates the silent forces that sabotage innovation and uncover how passionate changemakers can revive it within complex organizations at scale.

• Crack the Case of Bureaucracy  Learn how to overcome 'death by 100 meetings,' navigate organizational resistance and implement real change by understanding the psychology behind risk aversion.

• Discover how persistence and ownership define true change agents, and why waiting for permission is often the real killer of progress.

• As AI accelerates execution, explore why empathy and action-oriented talent, matter more than ever in delivering meaningful & incremental innovation.

Check out the incredible speaker line-up to see who will be joining Ashley.

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