CX Exchange BFSI | Speakers

Meet our expert speakers joining the 2026 CX BFSI UK Exchange!

Meet the 2026 Speaking Faculty

Rohan Basu
Rohan Basu
Global Head of Operations
Wise
Wise
Rose St Louis
Rose St Louis
Customer-Focused
Industry Expert
Mark Devlin
Mark Devlin
Managing Director, Client Services, Business & Commercial Banking
Lloyds Banking Group
Lloyds Banking Group
Amy Kavanagh
Amy Kavanagh
PhD
Disability Advocate & Accessibility Professional
Disability Advocate & Accessibility Professional
Preethi Gopinathan
Preethi Gopinathan
Chief Product Officer
AXA UK
AXA UK
James Hewitson
James Hewitson
Managing Director, Head of Customer Support
HSBC
HSBC
Surina Somal
Surina Somal
Director, Everyday Banking & Business Banking Products
TSB
TSB
Keith Richards
Keith Richards
Chief Executive Officer
Consumer Duty Alliance
Consumer Duty Alliance
John Porteous
John Porteous
Chief Client Officer
Charles Stanley
Charles Stanley
Nagla Thabet
Nagla Thabet
Insurance, Pensions and Investments Customer Services & Transformation Director
Lloyds Banking Group
Lloyds Banking Group
Rebecca Brindley
Rebecca Brindley
Head of Digital Accessibility
NatWest
NatWest
Anu Bailey
Anu Bailey
Director of Customer Strategy
Leeds Building Society
Leeds Building Society
Mike Downing
Mike Downing
Chief Information Officer
WPA Health Insurance
WPA Health Insurance
Nick Smith
Nick Smith
Chief Retail Banking Officer
Alpha Bank London
Alpha Bank London
Rich Wagner
Rich Wagner
Chief Executive Officer
Zempler Bank
Zempler Bank
Amy Blackwell
Amy Blackwell
Executive Director, Service Design
JPMorgan Chase
JPMorgan Chase
Alexey Gabsatarov
Alexey Gabsatarov
previously, Chief Technology Officer
Kroo Bank
Kroo Bank
Mukund Umalkar
Mukund Umalkar
Director, Digital Strategy and Innovation - GenAI
ING.
ING.
Paul McGarrigle
Paul McGarrigle
Chief Operating Officer
Tandem Bank
Tandem Bank

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