CX Exchange BFSI | Speakers

Our expert speaker faculty features a collection of inspiring CX leaders, who share a common goal – to put the customer at the heart of everything they do. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform customer engagements.

To explore their presentation details, please download the agenda.

Speakers


Chairperson


Melanie Aimer
Melanie Aimer
Former MD Head of International Banking & Global Head of Client Experience: Private Bank & Wealth
Former Barclays Private Bank

Meet the 2025 Speaker Faculty


Sharon Miles
Sharon Miles
COO
OakNorth
Tammy Martin
Tammy Martin
Head of Customer Experience & Contact
NatWest Group
Inga Beale
Inga Beale
Former CEO
Lloyds of London
Keith Richards
Keith Richards
CEO
Consumer Duty Alliance
Alex Wood
Alex Wood
Consultant
The Financial Fraud Awareness Campaign
George Cairns
George Cairns
Head of Product: Personalisation
Lloyds Banking Group
Tim Chong
Tim Chong
CEO
Yonder
Malintha Fernando
Malintha Fernando
Group Head of Digital Experience & Accessibility
HSBC
Mary MacPherson
Mary MacPherson
Group Director Customer
Bank of Ireland
James Godfrey
James Godfrey
Cost Out Delivery Transformation Director
Direct Line Group
Mark Brayton
Mark Brayton
Branch Network Director
Nationwide
Yawar Choudhry
Yawar Choudhry
Head of Client Services Proposition, Pension Risk Transfer, LGRI
Legal & General
Jen Hobbs
Jen Hobbs
Director, Experience & Development
The AA
Jenny Briars
Jenny Briars
Head of Customer Governance & Heritage
LV=
Chris Wainwright
Chris Wainwright
Head of Customer Transformation
Skipton Building Society
Joanna Phillips
Joanna Phillips
MD - Consumer Wealth
Aviva
Will Carmichael
Will Carmichael
CEO
NatWest Rooster Money
Donata Peksa
Donata Peksa
Head of Brand Experience
HSBC
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