CX Exchange BFSI | Speakers

Meet our expert speakers joining the 2026 CX BFSI UK Exchange!

Meet the 2026 Speaking Faculty

Rose St Louis
Rose St Louis
Customer-Focused
Industry Expert
Preethi Gopinathan
Preethi Gopinathan
Chief Product Officer
AXA UK
AXA UK
James Hewitson
James Hewitson
Managing Director, Head of Customer Support
HSBC
HSBC
Rohan Basu
Rohan Basu
Global Head of Operations
Wise
Wise
Mark Devlin
Mark Devlin
Managing Director, Client Services, Business & Commercial Banking
Lloyds Banking Group
Lloyds Banking Group
Anu Bailey
Anu Bailey
Director of Customer Strategy
Leeds Building Society
Leeds Building Society
Nagla Thabet
Nagla Thabet
Insurance, Pensions and Investments Customer Services & Transformation Director
Lloyds Banking Group
Lloyds Banking Group
Keith Richards
Keith Richards
Chief Executive Officer
Consumer Duty Alliance
Consumer Duty Alliance
John Porteous
John Porteous
Chief Client Officer
Charles Stanley
Charles Stanley
Rich Wagner
Rich Wagner
Chief Executive Officer
Zempler Bank
Zempler Bank
Amy Kavanagh
Amy Kavanagh
PhD
Disability Advocate & Accessibility Professional
Disability Advocate & Accessibility Professional
Rebecca Brindley
Rebecca Brindley
Head of Digital Accessibility
NatWest
NatWest
Mike Downing
Mike Downing
Chief Information Officer
WPA Health Insurance
WPA Health Insurance
Nick Smith
Nick Smith
Chief Retail Banking Officer
Alpha Bank London
Alpha Bank London
Amy Blackwell
Amy Blackwell
Executive Director, Service Design
JPMorgan Chase
JPMorgan Chase
Alexey Gabsatarov
Alexey Gabsatarov
Director of Technology, Digital Bank
Shawbrook Bank
Shawbrook Bank
Mukund Umalkar
Mukund Umalkar
Director, Digital Strategy and Innovation - GenAI
ING.
ING.
Surina Somal
Surina Somal
previously, Director, Everyday Banking & Business Banking Products
TSB
TSB
Mark Krebs
Mark Krebs
Vice President of Global Sales
Celebrus
Celebrus
Suveer Kothari
Suveer Kothari
Head of Europe
Sierra
Sierra
Suzi Bentley-Tanner
Suzi Bentley-Tanner
Partner
Gate One Consulting
Gate One Consulting
Dimitri Masin
Dimitri Masin
Co-Founder & Chief Executive Officer
Gradient Labs
Gradient Labs
Mark Squires
Mark Squires
Founder & Chief Executive Officer
Watermelon Research
Watermelon Research
Sophie Stanhope
Sophie Stanhope
Marketing Director
Watermelon Research
Watermelon Research
Aaron Jones
Aaron Jones
Global Head of Product & Experience
Ciklum
Ciklum
Polina Stepanova
Polina Stepanova
Lead Product Manager
Ciklum
Ciklum
Markus Ring
Markus Ring
Director, AI Transformation
NiCE Cognigy
NiCE Cognigy
Tony Molyneux
Tony Molyneux
Named Accounts, International Sales
Celebrus
Celebrus
Michelle Beattie
Michelle Beattie
Head of Operations
Tandem Bank
Emyr Griffiths
Emyr Griffiths
Customer Success & Improvement Director
Tandem Bank
Tandem Bank
Paul McGarrigle
Paul McGarrigle
Chief Operating Officer
Tandem Bank
Tandem Bank
Danielle Battleson-Porterfield
Danielle Battleson-Porterfield
Executive Director - Customer Experience
JPMorgan Chase & Co.
JPMorgan Chase & Co.
Fergus Hay
Fergus Hay
Founder, Chief Executive Officer
The Hacking Games
The Hacking Games
Jen Hobbs
Jen Hobbs
Head of Digital Product (Interim)
Aviva
Aviva
Karen Tiltman
Karen Tiltman
General Manager of UK Operations
Monzo
Jonathan Pearson
Jonathan Pearson
Head of Department, Consumer Policy & Outcomes Cross-Cutting Policy
Financial Conduct Authority
Financial Conduct Authority

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