Dimitri Masin

Co-Founder & Chief Executive Officer Gradient Labs

Day One

12:20 PM EVENT PARTNER PRESENTATION - Lessons from Deploying Compliant AI Agents in Finance

When AI enters the front line of customer support, the impact extends well beyond cost reduction to fundamentally reshape the customer experience.

Drawing on a recent AI agent deployment, this session shares first-hand learnings from Gradient Labs on how AI was embedded into mission-critical support journeys, and why success depended as much on process design and operating model alignment as on the technology itself.

• Understand what real AI ROI looks like in regulated customer support environments and why measurable value can be delivered far faster than many organisations may expect

• Learn how to deploy AI agents effectively by addressing underlying process and operating model gaps before scaling automation

• See how UK financial services organisations operating in highly regulated environments can directly link AI deployment to CX outcomes, cost efficiency and enterprise-wide scale to demonstrate tangible, CX-led impact

5:50 PM Gradient Labs - Implementation

Check out the incredible speaker line-up to see who will be joining Dimitri.

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