Karen Tiltman

Karen Tiltman, General Manager, UK Operations at Monzo Bank Karen Tiltman is an accomplished operations leader with over 25 years of experience in financial services and fintech. At Monzo, she leads the strategic vision for UK Operations, maintaining the bank’s industry-leading customer satisfaction standards.

An expert in Operations Transformation and Customer Experience, Karen previously served as COO of Merchant Services at Nets Group (Nexi Group) as well as Head of Operations Transformation where she led the operational performance for the European pay tech leader. Her career also spans over two decades at American Express, including several years based in the United States, where she held senior Vice President roles driving global business integrations and large-scale servicing operations.

Karen is a dedicated advocate for workplace inclusivity and has served as an Executive Sponsor for both disability awareness and women’s leadership networks. She holds a BA (Hons) in Economics and Politics from the University of Exeter.