Amy Kavanagh

PhD Disability Advocate & Accessibility Professional

Day Two

9:30 AM GUEST KEYNOTE - Is AI Blind to the Needs of Disabled Customers

Financial services are evolving at speed, with AI and digitalisation reshaping customer journeys. Yet without accessibility at the core, these innovations risk excluding millions. In this session, Dr. Amy Kavanagh, award-winning disability rights activist, shares the lived experience of navigating financial services with a disability - highlighting where journeys succeed, and where organisations should take caution.

Understand the biases existing in AI driven platforms and how these risk delivering accessible services
Gain real insight into how financial journeys are experienced by those with disabilities, and identify opportunities where technology can be revolutionary for creating inclusion
Reflect on how you can engage with disabled consumers to find effective, inclusive digitalisation transformations
Explore how technology can either empower or exclude, and how leaders can ensure inclusion is built in from the start.

Check out the incredible speaker line-up to see who will be joining Amy.

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