Markus Ring
Director, AI Transformation NiCE Cognigy
Day Two
9:20 AM EVENT PARTNER PRESENTATION - AI-First Banking & Insurance: The New CX Operating Model
Financial institutions are under relentless pressure: rising service costs, tighter compliance requirements, and customers who expect instant, seamless experiences.
The traditional service model is no longer built for this reality. In this live session, we’ll go beyond theory and explore how AI Agents are becoming the new operating layer for banks and insurers, transforming contact centers, automating complex service journeys, and strengthening compliance by design.
The traditional service model is no longer built for this reality. In this live session, we’ll go beyond theory and explore how AI Agents are becoming the new operating layer for banks and insurers, transforming contact centers, automating complex service journeys, and strengthening compliance by design.
Join us for a discussion on what’s working right now in FSI, where organizations see measurable ROI, and how to move from pilot to enterprise-wide impact.
Check out the incredible speaker line-up to see who will be joining Markus.
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