Nagla Thabet

Insurance, Pensions and Investments Customer Services & Transformation Director Lloyds Banking Group

Day One

8:30 AM KEYNOTE PRESENTATION: Proving the Economic Value of CX

As technology continues to transform customer experience, growing in importance is predicting and demonstrating how these investments translate into measurable improvements aligned with C-level objectives.

Drawing on Lloyds’ experience within its IPI businesses, this session explores how combining customer service excellence with effective technology and AI implementation can deliver tangible business impact.

Discover how customer-centric technology can simultaneously elevate service quality and operational effectiveness.
Learn how to build credible, data-driven ROI cases that connect CXinitiatives to broader business and financial goals.

Check out the incredible speaker line-up to see who will be joining Nagla.

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