Preethi Gopinathan

Chief Product Officer AXA UK

Day Two

11:40 AM EXPERT PRESENTATION - Borrowing Brilliance from Beyond BFSI

Customer expectations today are shaped by every experience they have and as customers grow accustomed to frictionless and personalised services in other sectors - What can BFSI leadership learn from brands and industries setting the bar for effortless experience?

It’s time to rethink what’s measured, how products are built and how culture supports great customer outcomes. Led by Preethi Gopinathan, Chief Product Officer at AXA UK, drawing on experience at both Spotify & Expedia, attendees can

learn:

Which transferable lessons can help BFSI reimagine customer-experience thinking?
What KPIs and success metrics capture the quality of modern customer product experiences?
How can different brands within a group deliver CX consistency while maintaining unique identities?
What cultural and mindset shifts are needed to make it more intuitive for customers to engage?

Check out the incredible speaker line-up to see who will be joining Preethi.

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