Rich Wagner

Chief Executive Officer Zempler Bank

Day Two

12:10 PM EXPERT PRESENTATION - Listening, Learning & Adapting to Customer Behaviours Amongst Economic Uncertainty & Changing Expectations

As customer expectations evolve, digital-first banks are challenged to move faster, think smarter and continually deliver experiences that serve both retail and business customers alike. This session explores how one online bank is finding ways to meet shifting needs of their customers amid changing economic conditions - from entrepreneurs to everyday consumers – hear a leadership perspective on:

The ‘why’ and ‘how’ to embedding customer-centric decision-making in company culture
Keeping a finger on the pulse of customer needs and expectations and reacting in a targeted way to enhance experience and customer outcomes
-What smarter, data-led strategy can to acquire and engage customers more effectively

Check out the incredible speaker line-up to see who will be joining Rich.

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