Amy Blackwell

Executive Director, Service Design JPMorgan Chase

Day One

12:55 PM THINK TANK - 🛎️ Service! Delivering Michelin-Star CX Through Service Design Thinking

Customers now expect BFSI experiences to match the seamlessness they see elsewhere, and great products need great service to shine. This think tank will unpack how service design principles create consistent, efficient, and customer centric experiences while linking initiatives to wider business goals.

• Where silo’s may exist, how can organisations take a holistic look to understand the whole ecosystem at play and identify patterns at a higher level of where service delivery can align

• Learn how to identify opportunities to reduce duplication, errors, and friction in the customer journey – Considering training, team structure, systems and processes

• Explore the culture behind exceptional service design, and how service design drives both internal alignment with business strategies and external satisfaction

Check out the incredible speaker line-up to see who will be joining Amy.

Download The Latest Agenda

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