Paul McGarrigle

Chief Operating Officer Tandem Bank

Day One

5:25 PM PRESENTATION Building the Customer Experience Foundations for Scalable Growth at Tandem Bank

With a ‘customer first’ philosophy at its core, learn how Tandem Bank pairs product and customer service excellence to power their growth journey as a digital bank. This session explores how Tandem Bank is building the operational and cultural foundations for sustainable expansion, with a customer focus, scalable infrastructure and data-driven insights turning customer signals into meaningful action:

• How customer signals and sentiment data are guiding strategic priorities and investments

• Operational frameworks that connect service quality to measurable business outcomes

• How Tandem thinks about growth enabling operations and culture to scale customer first growth

Check out the incredible speaker line-up to see who will be joining Paul.

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