Surina Somal

Director, Everyday Banking & Business Banking Products TSB

Day Two

9:55 AM TRANSFORMATION THINK TANK - How to Drive CX-Led Change & Build Customer-Centric Cultures

Transforming CX within a financial institution requires more than just a great idea-it demands strategic buy-in from leadership and alignment across departments with competing priorities.

Join this interactive, workshop-style session designed for leaders determined to drive change that genuinely serves their customers. Discover what it takes to unite people behind CX-led transformation - from winning executive buy-in to embedding customer-centric collaboration across the organisation.

Unpack what C-level leaders truly need to see to back CX-led transformation and embed customer-centricity into strategy.
Exchange experiences on what works (and what doesn’t) when scaling CX-driven change across business units.
Identify practical approaches to unite leadership and internal stakeholders around the customer agenda.
•Develop the critical leadership skillset needed to influence, inspire and sustain customer-focussed transformation

Check out the incredible speaker line-up to see who will be joining Surina.

Download The Latest Agenda

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com