Michelle Beattie

Head of Operations Tandem Bank

Day One

5:25 PM PRESENTATION Building the Customer Experience Foundations for Scalable Growth at Tandem Bank

With a ‘customer first’ philosophy at its core, learn how Tandem Bank pairs product and customer service excellence to power their growth journey as a digital bank. This session explores how Tandem Bank is building the operational and cultural foundations for sustainable expansion, with a customer focus, scalable infrastructure and data-driven insights turning customer signals into meaningful action:

• How customer signals and sentiment data are guiding strategic priorities and investments

• Operational frameworks that connect service quality to measurable business outcomes

• How Tandem thinks about growth enabling operations and culture to scale customer first growth

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com