Meet the Speakers

Joseph Ramallo

Joseph Ramallo
Chief Customer Officer
Los Angeles Department of Water and Power

Los Angeles Department of Water and Power

DeAnna Hardwick

DeAnna Hardwick
Chief Customer Strategy Officer
CPS Energy

CPS Energy

Nicole Huang

Nicole Huang
SVP Customer Experience/Executive General Manager - Fleet
Virgin Voyages

Virgin Voyages

Matt Prainito

Matt Prainito
Managing Director - Airport Operations
Alaska Airlines

Alaska Airlines

Lenika Milne

Lenika Milne
Chief Marketing Officer
Brown & Brown

Brown & Brown

Sree Sreedhararaj

Sree Sreedhararaj
Chief Technology Officer
Ipsy

Ipsy

Kimberly Wyman

Kimberly Wyman
Vice President Customer Care
T-Mobile

T-Mobile

TS Balaji

TS Balaji
Vice President of Digital & Customer Experience
Cox Communications

Cox Communications

Matthew Wilson

Matthew Wilson
Vice President, Customer Experience & Operations Excellence
Hotwire Communications

Hotwire Communications

Sarah Baker

Sarah Baker
Consultant
Wisebloom Advisory

Wisebloom Advisory

Leon Gantt

Leon Gantt
VP of Contact Center & Guest Experience
United Parks

United Parks

Mark Krebs

Mark Krebs
VP Global Sales
Celebrus

Barton May

Barton May
Senior Director of Product Mobile Management
Hilton

Hilton

Natalie Barnes

Natalie Barnes
VP of Product Management & Product Design
Zumba

Zumba

Heather Morgan Shoemaker

Heather Morgan Shoemaker
Chief Executive Officer
Language I/O

Language I/O

Michela Brooks

Michela Brooks
Consultant
Temple & Theory

Skai Kang

Skai Kang
VP of Customer Success
unitQ

Allyson Morena

Allyson Morena
Director of Client Insights & Strategy
Verint

Verint

Tom Trozzo

Tom Trozzo
Enterprise Data Leader
IBM

Richard Theodore

Richard Theodore
AI, Analytics & Business Automation Leader
IBM

Dana Infante

Dana Infante
Chief of Staff
DraftKings

DraftKings

Brendan D

Brendan D
VP of Customer Experience
BJC Healthcare

BJC Healthcare

Dave Ugan

Dave Ugan
Chief Technology Officer
AAA

AAA

Leo Ohaus

Leo Ohaus
Head of Growth
Listen Labs

Listen Labs

Shruti Ahluwahlia

Shruti Ahluwahlia
Director of AI and Transformation Technology Programs
The Walt Disney Company

The Walt Disney Company

Mike Pappas

Mike Pappas
Chief Executive Officer and Co-Founder
Modulate

Modulate

Suzi Bentley-Tanner

Suzi Bentley-Tanner
Partner
Gate One Consulting

Gate One Consulting

Matthew Cawsey

Matthew Cawsey
Product Marketing and Solution Strategy Director
Stibo Systems

Stibo Systems

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