Daniel Pullo

Global Customer Care - Director, Performance, Process & Transformation Stellantis

Day 2 (25 February)

10:55 AM THINK TANK: Turning Customer Insights into Action & Impact

Collecting customer feedback is only the starting point, knowing what to do with it and driving action is where the real work begins.

This session will explore how CX leaders can move beyond simply collecting customer feedback to identifying the insights that matter most, prioritizing them based on impact and ensuring they are carried through to meaningful resolution.

How do you ensure customer insights translate into tangible improvements rather than sitting in a dashboard?

How do you identify and focus on the insights with the greatest potential impact and lift for both customers and the business?

Using downstream insights to ensure true or measurable resolution of friction

If you haven't built this capability yet, what should you consider first?

Check out the incredible speaker line-up to see who will be joining Daniel.

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