Michelle Ruggles

Senior Director of Customer Care Sally Beauty

Day 1 (24 February)

2:05 PM THINK TANK The Human Side of Transformation: Why Your Employees Will Determine Your ROI

In 2027, it is becoming increasingly clear that the future of CX is not defined by the Agentic AI models we deploy, but by the people we empower.

Adopt the playbook of leading organizations who are building the skills, confidence and culture needed to turn Agentic AI investment into lasting business value.

• Moving beyond AI cost-cutting and lay-off narratives to identify where technology can augment, not replace, employees and workflows and create better customer outcomes

• Equipping teams with the skills and confidence to shift focus from repetitive tasks to higher-value tasks where they can deliver the greatest impact

• Designing new and robust frameworks for AI agent oversight

• Building trust and engagement by involving employees in the Agentic AI transformation journey

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda

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