Bruno Dias

Vice President of Transformation Holiday Inn Club Vacations

Day 1 (24 February)

11:00 AM THINK TANK: You Can’t Scale Chaos - The Operational Playbook for Successful AI Adoption

One of the primary reasons that AI initiatives fail to scale is because organizations try to layer new technology onto Dark Age processes.

While it is possible to automate chaotic processes, to ensure it delivers meaningful, cost-effective and efficient improvements, leaders must simplify before introducing AI or more effectively guide AI to navigate the chaos.

• Identifying the workflows that should be redesigned before deployment to avoid costly rework, and where the complexity is simply part of the process

• Designing SOPs that enable automation to scale effectively without sacrificing consistency and customer outcomes

• Measuring impact through productivity gains, lower costs and better experiences

Check out the incredible speaker line-up to see who will be joining Bruno.

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