Get a quick, insider look at the CX USA Exchange - the exclusive event for senior CX leaders. Discover who attends, what’s discussed, and why this format drives real outcomes. Inside you’ll find:

• Event overview and attendee profile
• Featured speakers
• Agenda at a glance
• How the Exchange format works
• Real attendee testimonials

Download to see why CX leaders choose the Exchange for meaningful, high-impact collaboration.

The CX USA 2025 Post-Event Report brings together the insights, themes, and strategies shared by the nation’s top customer experience leaders. Across the two days, executives from leading banks, insurers, retailers, and technology companies came together to explore how to elevate CX in an era defined by AI, personalisation, and ever-changing customer expectations. Inside the report, you’ll find highlights from keynote sessions, panel discussions, and workshops, alongside exclusive perspectives on where CX is headed in the US and beyond. Whether you attended or not, this report gives you an insider’s look at the conversations shaping the future of customer experience.

🌐 Website Description Customer support is more than just a service channel — it’s a defining element of the modern customer experience. In an era where loyalty is fleeting and competition fierce, brands that invest in intelligent, empathetic support stand out.

Why Neglecting Customer Support Could Be Undermining Your CX Strategy explores the strategic value of customer support as part of an integrated CX strategy. Discover how leading organizations are striking the right balance between human connection and automation, leveraging AI and emerging technologies to build smarter, more efficient support ecosystems that reduce churn and boost satisfaction.

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• How customer support drives long-term loyalty and retention
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