Partering with the Exchange means that your brand has the chance to pioneer this innovation and invest in the future of customer experience.
CX USA Exchange brings together customer experience and support leaders from key brands across multiple industries. These exclusive, invite-only Exchanges are excellent opportunities to engage with decision makers and budget holders and create vital, long-lasting partnerships with those at the forefront of customer-facing transformation - all in a closed-door setting.
No matter your business priority, one of our tailored sponsorship packages will meet your needs
Position your brand at the forefront of CX innovation and strategic thinking. These high-impact speaking opportunities allow you to showcase your expertise, spark meaningful conversations, and engage directly with senior retail, customer experience, and digital executives.
Whether you're delivering a powerful keynote on the main stage or leading a focused Think Tank session on a trending topic, you’ll help shape the conversation and offer real solutions to real challenges. These sessions are ideal for brands looking to build credibility, influence, and lasting connections.
Create unforgettable moments that connect your brand with budget-holding CX leaders in high-impact settings. Whether it’s a curated breakfast briefing, an upscale networking reception, or an intimate VIP dinner, these hosted experiences provide premium opportunities to engage with senior retail leaders.
From setting the tone of the day with thought leadership over breakfast to wrapping up with drinks and conversation, or hosting a select group at a private dining experience - each touchpoint is designed to elevate your brand presence and strengthen meaningful relationships.
The 30-minute, pre-qualified one-on-one meetings with senior CX executives are one of the most valuable elements of the Exchange. During registration, you’ll identify the companies and leaders you want to meet, allowing us to match your organization with executives who align with your business goals.
All meetings are fully pre-qualified through a detailed pre-event process that ensures mutual interest and investment alignment, connecting you with confirmed C-suite, SVP, and Director-level decision-makers.
The CX Exchange USA features leading Customer Experience, Customer Service, Retail and Digital leaders from the US' largest customer-facing organizations.
This is your opportunity to network with fellow trailblazers in the CX space, becoming a part of this unique, invite-only community of experts and hearing what's new and what's next for customer-driven teams in 2027 and beyond.