CX UK Exchange | 5th annual edition

The UK's Elite Invitation-Only Meeting for CX & CS Leaders

Driving purposeful innovation in tech and data to unlock measurable value for customers and the business
25-26 January 2027 | Hilton Syon Park, London

2025 Post Event Report

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Sponsorship Opportunities

THE 2025 EDITION BROUGHT US

ATTENDEES

EXPERT SPEAKERS

225

PRE-SCHEDULED 1-TO-1 MEETINGS

HOURS OF THOUGHT-PROVOKING CONTENT

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25-26 January 2027 | Hilton Syon Park, London

"Success relies on proving customer impact & business value, while staying ahead of fast evolving tech & customer expectations."

As priorities shift and AI continues to reshape the CX landscape, the CX UK Exchange provides practical insights and takeaway actions to drive intentional, measurable improvements across the entire customer journey. Explore use-cases that demonstrate tangible results – from AI applications with proven ROI to cultures fuelled by empowered employees and meaningful, customer-led data – and leave with the strategies, tools and inspiration to cut through the noise and deliver CX that delivers true commercial outcomes.

Join forward-thinking CX and CS leaders from the UK’s leading brands – in financial services, retail, travel, hospitality, automotive, telecom, utilities, and electronics – all committed to elevating end-to-end customer journeys across industries. Through a dynamic mix of closed-door discussions, bold case-studies and thought-leadership debates, uncover the strategies, solutions and partners that will power a future-ready, customer-centric roadmap.

Download the 2025 POST EVENT REPORT

Wondering what's in store?

While we begin preparing for the 6th edition of the CX UK Exchange, check out last year's highlights by downloading the dedicated Post Event Report.

From session and speaker snapshots to delegate investment priorities, don't miss this opportunity to find out exactly what you can expect from this year's flagship event - all in one handy document!

Download 2025 Post Event Report

A Five Star Event!

"A great opportunity for thought provoking discussions and exchanges with like minded industry experts."

"An opportunity to hear, learn and discuss about common scenarios, future trends and diverse positions with the right balance. A great combination of practitioners, experts and solution providers to offer an all-round experience in an intense but highly performing event."

"Very well organised event, with relevant discussions and good networking opportunities."

"It was a great event with beneficial sessions that were educational and held my interest. The panel discussions also provided a nice variety of perspectives. It was organized, well-scheduled, and well-executed."

"Fantastic event giving the opportunity to network and learn from our industry peers. The speakers were great, such knowledge and enthusiasm to share learnings. Thank you for a great couple of days in such a beautiful venue. Very well organised."

"A great opportunity to connect across the industry and widen horizons on innovation, best practice and the vendor landscape."

Secure Your Place at the 2027 Exchange!

To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

REQUEST AN INVITATION

Past Event Sponsors

Contact Us

If you are interested in attending the CX Exchange, please contact enquire@iqpc.co.uk

Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our social media channels.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com