Joe Pine Joins the CX Exchange USA 2027
We're delighted to announce a superstar addition to the CX Exchange USA 2027 speaker faculty.
Joe Pine, author of The Experience Economy and one of the most influential thought leaders in customer experience, will be joining us in Houston this February.
Often regarded as the 'Godfather of Modern CX', Joe created the framework that transformed how organizations think about experience as a source of competitive advantage. Now, we're giving you the opportunity to learn directly from the man who helped define the discipline itself.
Why Joe Pine?
- Co-author of The Experience Economy
- Author of The Transformation Economy
- Global keynote speaker and advisor
- Influenced CX strategy for leading organizations worldwide
Exclusive Keynote
From Experiences to Transformations: Creating Customer Value That Matters
As CX leaders align people, processes, and platforms in an increasingly AI driven world, one question should guide their efforts: What are we helping our customers achieve? In this presentation, Pine explores how businesses can move beyond efficient service to stage memorable, personal experiences - and even transformative experiences that help customers achieve their aspirations. Pine connects the enduring principles of the Experience Economy with the next frontier of value creation: guiding customers toward becoming who they want to be.
What you'll learn
Why customer outcomes matter more than customer interactions
How technology can strengthen human connection
What it takes to turn CX into a source of differentiation, loyalty and growth
Join Joe and Peers
For many CX leaders, The Experience Economy helped shape the way they think about customer experience. This February, you'll have the opportunity to hear directly from the mind behind it.
Places remain complimentary for qualifying CX, customer service, digital, loyalty, customer operations and customer insight leaders, but availability is limited. We encourage you to request your invitation early to join Joe and your peers!
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